Shipping policy

At Brenory, we want every order to arrive safely and as smoothly as possible. Below you will find information about order processing, shipping, delivery times, and tracking.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, promotions, or holidays, processing times may occasionally take longer.

Shipping Methods

Available shipping methods may vary depending on your location.

The available shipping options, estimated delivery times, and applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping Costs

Shipping costs are calculated based on factors such as the delivery destination, package size, and selected shipping method.

The final shipping cost will always be shown at checkout before payment.

If a free shipping promotion is available, the applicable terms will be displayed on our website or during checkout.

Estimated Delivery Time

Delivery times depend on the destination and shipping method selected.

Estimated delivery times shown during checkout are provided as a guideline and are not guaranteed.

Occasionally, deliveries may take longer due to circumstances outside of our control, including:

carrier delays,
severe weather conditions,
public holidays,
customs procedures,
unusually high shipping volumes,
incorrect or incomplete delivery information.

Brenory is not responsible for delays caused by shipping carriers, customs authorities, or other circumstances outside of our reasonable control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation containing tracking information whenever tracking is available.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that shipping information can be changed after an order has entered processing or has already been shipped.

Brenory is not responsible for orders delivered incorrectly due to inaccurate or incomplete information provided by the customer.

Lost or Delayed Packages

If your tracking information shows no updates for an extended period or you believe your package may be lost, please contact us.

We will review the situation and, where appropriate, contact the shipping carrier to help resolve the issue.

If tracking information confirms that a package has been delivered, but you cannot locate it, we recommend checking with household members, neighbors, your building reception, or the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

your order number,
a description of the issue,
photographs of the damaged product,
photographs of the packaging where possible.

We will review the issue and provide an appropriate solution.

Shipping Restrictions

Certain destinations may not be available for delivery.

We reserve the right to cancel and refund orders that cannot be shipped to the provided address, are suspected of fraudulent activity, or otherwise cannot be fulfilled.

International Orders

For international shipments, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost unless explicitly stated during checkout.

Brenory has no control over customs charges and cannot predict their amount.

Contact Us

If you have any questions regarding shipping or your order, please contact the Brenory customer support team through the contact information provided on our website.

We will be happy to assist you.